29 May 2014
Chat with us NOW
We know how frustrating it is sometimes not to be able to speak directly with the people behind the website. Well now you can talk directly to us by using our online chat facility.
It is very simple to do, simply click on the "chat with us" link at the bottom right of your browser to be connected directly to us. If we are not available then please leave us a message and we will come back to you.
Our chat facility is available throughout our website including our online system so if you come across any questions then we are here to help.
We look forward to speaking with you soon.
13 February 2014
Keeping up to date
It is always important that you keep your customer details up to date with all the correct contact details. This sounds simple doesn't it, but it is not something that you always ask for, with MOTText your customer details can easily be updated so we are not sending incorrect information to your customers and annoying them.
Whether this is done manually or automatically via our system it keeps your customer list high with integrity and at the same time saving you money by sending only reminders that are relevant.
If you feel we can help you with your customer database then please get in contact with us.
19 June 2013
How Old?
Sometimes you have the problem when a vehicle is starting to get a little bit older and the cost of servicing is only going to increase. This isnt something that you are going to want to tell your customers, so why not offer them a discount on the servicing to get them through the door?
You can control from within our system age related reminders, so for instance you can choose a vehicle that is 1-3 years old to get a different reminder to those vehicles that are maybe 4-6 years old and so on.
This gives you a great platform to make sure that your customers are returning to you year on year as you are starting to feel their pain but also by offering them a discount they will feel like they are getting a good deal to entice them in, but unfortunately we all know that the servicing on the older vehicles just increases.
On the flip side though with the newer vehicles you can give your customers peace of mind that the price you offer is the price you pay because vehicles are getting a bit more reliable, so it might be an oil filter change and a few other bits and bobs which you can account for.
Take advantage of our Age Related reminders today, sign up for a trial account.
09 February 2013
Always here to help
I wanted to jot this one down as I thought it was quite interesting, I had a call to my personal mobile at 9.30pm on Thursday evening, that's right 9.30 at night and I took the call and it was one of our customers who was entering his customers data after hours with a few questions which I was glad to answer.
Not only am I happy to hand out my mobile number to garages so if they come across any questions I am always happy to help but we also understand the importance of the system being available 24 hours a day and 7 days a week. Now I may not answer it at 3am in the morning but leave a voicemail and I will definitely come back to you the next day.
We also understand that for some of our customers 9.30pm is the only time they get to process their customer records if they are used to more of a manual way of processing their customer details. For this we make our system as easy as possible to use and have removed all clutter from the screens so you can just focus on the job at hand, recording your customer records.
I look forward to your phone call once you have signed up with us with any questions that you may have.
Thanks, Jon
08 February 2013
Unlock the power of After Sales
Believe it or not but many of you garages are very much in the after sales business. You already have your customers which you have worked hard to get, now once you have given them a good service or MOT you need to make sure that they visit you year on year.
If you are finding it hard to remind these customers or keep in contact with them and essentially run your after sales then you have come to the right place. With the help of Fuel (Our online reminder system) we will automatically notify your customers of their MOT and/or Annual service up to 8 weeks before their due dates without you needing to do any maintenance, you just enter your customer details and we do the rest!
Get in contact with us now for a free consultation on how we can help you out with your After Sales.
21 December 2012
Merry Christmas & Happy New Year
We hope all our customers, present and future a Merry Christmas and a Happy New Year.
2012 has been quite a year for us and we have grown a great deal but we are looking forward to 2013 and what it has to offer.
During the Christmas Period our phone lines will be open 24/7 so if there are any problems then please give us a call and we will be able to help you.
10 December 2012
Two Way Text Messaging For Free
So you already send out reminders to your customers which is great, however do your customers have to then call you back to book in their next MOT or Service?
If you would like to communicate the way your customers would like to then sign up for a free trial and we will show you how our two way text reminders work. You send the reminder and your customer can simply reply to that message asking to be booked in, no picking up the phone, easy communication and completely secure.
We offer this service FREE to any registered account and it can instantly increase your communication with your customers.
17 November 2012
8 Weeks and Counting
We are very aware how competitive the garage service industry is now, with national garages out there contacting your customers earlier than ever before to get them into their branch. You need to be ahead of this because unfortunately people are driven more by cost that service it would seem. Can you afford to give away a free valet with each MOT or Service? Or offer and MOT at a very cheap cost, essentialy removing your profit. If the answer is no then we may be able to help.
With our automated reminder channels you can start to seed a reminder into your customer's conscience nice and early, in fact it can start at 8 Weeks before any due date whether it is their MOT/Annual Service or both. You can start letting them know weekly about the upcoming due date on their vehicle.
This might sound a bit early bit you need to be getting in touch with your customers as early as possible so they are not poached to another company, you could offer them an incentive or just a simple reminder.
We have the ability to send a letter to them at week 8 and then remind them again at week 4 with a text if you liked?
Let us help you thrive and keep your customers coming back year on year without the larger companies poaching your business.
17 October 2012
Spending too much time on the Phone?
Now is the time to reduce the amount of time that you are stuck to your phone calling up your customers.
Using our fully automated service we can now call your customers notifying them of their MOT, Annual Service or MOT & Annual Service without the need for you to pick up the phone, it is just a case of entering your customer details and we do the rest.
We can save you time and money instantly so sign up for a free trial and we can show you how easy it is.
19 September 2012
We can now send Postal Reminders
You have asked for it and now we have literally delivered.
We can now provide your garage with the facility to send your customers postal reminders, automatically and in some cases cheaper than you can buy a stamp from your local post office for.
We can send Postal reminders as an A4 Letter or as an A5 or A6 postcard, you can provide your own template so if you already send out postal reminders then we can use your template now.
These reminders are great for giving your customers the option of how they would like to be reminded and also a great wayto also include some other marketing within the template.
If you would like more information then please get in touch with us on 0208 242 4682
23 August 2012
"You never get anything for Free". You do with our Trial
We know how garages are keen to keep their operating costs down and that committing to any product is sometimes not viable.
That is why we have the ability for all garages to receive a trial of our service. You get full access to our system that you would get when you are a garage that has purchased credits.
You will receive the exactly the same service but you really get to see how effective our automated reminder service will be for your garage.
To take advantage of our free 25 free trial visit Pricing and Sign Up
We look forward to you trialling and registering soon.
14 August 2012
Keeping you connected
Firstly hello all...
As we are up to so many updates at the moment, everything seems to be moving at 100 MPH so we wanted to start letting you know what we are up and the great features we are adding along with anything that we think will be of interest to you in the motoring industry that might be relevant.
I will keep this one only short but there will be more updates coming soon.